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Patient Advice and Liaison Service (PALS)

As a patient, relative or carer sometimes you may need on-the-spot help, advice and information or someone to act on your behalf. This is where the Patient Advice and Liaison Service comes in.

The PALS service offers a confidential service to help you sort out any concerns you may have about the care we provide, guiding you through the different services available from the NHS.

PALS act independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations, to negotiate immediate or prompt solutions. If necessary, PALS can also refer patients and families to specific local or national-based support agencies.

The PALS service also focuses on improving the service to NHS patients by listening and responding to your concerns. We can learn from you to help us improve the services we provide at Papworth Hospital.

Contact PALS

There are several ways to contact us:

Drop in and meet us:

The PALS office is located in the Ellen Kemp Building, close to the Garden Restaurant and can be accessed from the nearby car park. Opening hours are:

Monday to Friday - 8am to 4.30pm.

Write to us:

Patient Advice and Liaison Service (PALS) Manager
Papworth Hospital NHS Foundation Trust
Papworth Everard
Cambridge CB23 3RE

Tel: 01480 364896 (Direct Dial Line)
From within the hospital: ext 4896
Out of hours we have an answerphone: please leave a message and we will get back to you as soon as possible.

In an emergency, or when the PALS office is closed:

Ask a member of staff or contact the main hospital switchboard 01480 830541 and ask for the ‘on-call manager’.


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