Page last updated on Monday 13 December at 09:31.
Earlier this year, a National Patient Safety Alert was issued by the Medicines & Healthcare products Regulatory Agency (MHRA) for some Philips CPAP and CPAP-like devices.
Philips also issued a Field Safety Notice. This notice says that under certain conditions the foam part of the machine can be damaged. This notice has been issued globally, so it is not specific to the UK. These conditions are: very high temperatures; high humidity; and the use of a non-approved cleaning method (the advice from our CPAP team has always been to unplug your device from the mains and simply use a damp cloth for cleaning).
The MHRA advised that reports of incidents related to this issue are rare and no incidents of harm have been reported in the UK.
The available evidence suggests that the risks to patients of stopping using these devices significantly outweighs the safety risks of using the devices if patients do not have ready access to an alternative. The MHRA is therefore advising that patients should continue to use these devices.
More information is available on the MHRA website (download the pdf at the bottom of the MHRA page for full notice).
Repairing and replacing devices
We are awaiting further information from Philips to mobilise a plan for repairing and replacing these devices. Once this is finalised, we will be in touch with you. Thank you for your patience.
In the meantime, we have identified all of our patients affected by this device recall. We are collating clinical data for these patients so that we can prioritise replacement of devices in order of greatest clinical need.
You can also register your device on the Philips website if you have not already done so, though our team should have already done this for you.
Frequently Asked Questions (FAQs)
If your device is not a Philips device, it will not be affected by this issue.
If you have a Philips device, please check the list of devices affected by the field safety notice on the Philips website.
Philips is currently setting up a process for replacing affected devices and we are awaiting further information from them.
Please be aware that this likely to take several months and possibly up to one year.
The MHRA has advised that patients should continue to use these devices.
The advice from our consultants is that if you have an older machine that is working and you are happy to move back onto it, then that is what you should do. However, if you don’t have an older machine then the advice is to continue using your Dreamstation as normal.
If you prefer the Dreamstation it is also fine for you to continue using it.
If you do experience anything out of the ordinary with your machine please contact us on 01223 638010 and we can book you in to speak with a clinician.
We have recently teamed up with a courier service to collect second machines, so that we have sufficient stock to allocate to all our patients.
Please contact us on 01223 638010 and we can arrange a collection.
The texts were sent out as a part of a fact finding exercise to see how many hours on average our patients use their machines every night.
You can find out how to obtain that information in the video above. Please then reply to the text with the numbers.
Yes. Our CPAP team are keen to see you so that we can discuss each case individually and give you advice relevant to your situation. To do this, we need to gather more information, so please bear with us while we undertake this work. Once we are able to arrange appointments we will be in touch.
Our clinicians and practitioners are currently working through the backlog of patients that was created due to COVID-19. You will receive a telephone or in-person consultation depending on what the team think is best.
Please wait to be contacted by us to be given an appointment.
Annual servicing is not essential for the perfect functioning of the machine, so there is nothing to be worried about if it has been more than a year since your last one. As long as everything is working normally then it should be fine.
Our practitioners are working to contact patients and check everything is ok, but if your machine is now working as you'd expect then please call our practitioners on 01223 638526.
Please call our mask replacement team on 01223 638890.
For patient safety, it is critical that we only buy our CPAP machines from approved NHS suppliers.
Please see our frequently asked questions above in the first instance to answer any queries you might have. If you still have a query, please call us on 01223 638010 between 09:00-17:00 Monday to Friday. You may be asked to leave a voicemail message. Please bear with us as we are receiving a high number of calls. We will get back to you as soon as we can.
You may have received a text message from us about this issue. This text will have come from mobile number 07860 039092. Please do respond to texts from this number as it will help inform our response to this situation.
CPAP: Hours of use
As part of our investigations and to be able to give you the best advice relevant to your situation, we may ask you for the 'hours of use' from your CPAP device. The below tutorial talks you through how to find this information.
Message from Dr Ian Smith, Deputy Medical Director
Our Deputy Medical Director and sleep consultant, Dr Ian Smith, provides an update on the CPAP National Patient Safety Alert (25 June 2021).