Visiting policy

Virtual visits are encouraged wherever possible, but we understand that receiving in-person visits from relatives or friends can be an important part of a patient’s rehabilitation.

Patients who are staying in our hospital for more than 48 hours can receive a limited number of in-person visits during their stay. It must be the same visitor each time.

All visitors must register a negative lateral flow test result before coming into our hospital, which needs to be completed within 24 hours of your visit.

Please see our guidelines and booking instructions below. 

Visitor guidelines

  • Virtual visits are encouraged wherever possible. If a patient does not have their own smartphone or tablet to use, they can ask to borrow one from the ward.
  • Only patients expected to stay in hospital for more than 48 hours can receive in-person visits. 
  • In-person visits should be booked via our online booking tool below.
  • Each patient should have one designated visitor (if they receive several visits during their stay, it should be the same visitor each time). 
  • Visits to the hospital should be limited to one hour for each visit, no more than three times per week.
  • You must register a negative lateral flow test result before coming into our hospital to keep our patients and staff safe. This needs to be completed within 24 hours of your visit. Order coronavirus (COVID-19) rapid lateral flow tests
  • Visits can take place between 14:00-17:30 and 18:30-20:00, seven days a week. Visiting outside of these hours will only be permitted in exceptional circumstances and should be agreed with the duty matron. 
  • Children are not permitted in the hospital unless there are specific exceptional circumstances and the visit has been agreed by the duty matron. 
  • Do not visit a patient if you have COVID-19 or symptoms of COVID-19.
  • Please wear a surgical mask for the duration of your visit, including when inside a patient bedroom. These are provided at our main entrances.
  • Please wash your hands on entering and leaving the ward and use alcohol gel regularly.
  • You may also need to wear a visor, gloves and apron. These are located just outside each patient bedroom (please ask a member of staff if you need help putting these on).
  • Please only use the visitor toilets on the ground floor of the hospital during your visit.
  • Use the 'green' lifts when moving about the hospital. These are signposted.
  • Please do not use our refreshment facilities (for example our restaurant or coffee pod).
  • Please social distancing from others to our protect our vulnerable patients and staff.

We may need to change our visitor policy at short notice in line with any changes to the risk of COVID-19 transmission.
 

Getting here

Book an inpatient visit

Once you have read our visitor guidelines above, please use our online booking tool to arrange an inpatient visit. 

Click the relevant ward below and follow the instructions.
 

Critical care

Coronavirus: Due to the ongoing COVID-19 outbreak, virtual visits are encouraged wherever possible.

Book an in-person visit


Please note: In the box that asks for the patient's NHS number, please just write the patient’s name.

Tel: 01223 638400

View the access guide on the AccessAble website (link to external site)

3 North
Coronavirus: Due to the ongoing COVID-19 outbreak, virtual visits are encouraged wherever possible.

Book an in-person visit

Please note: in the box that asks for the patient's NHS number, please just write the patient’s name.

 

Tel: Rec - 01223 638350 East - 01223 638365

View the access guide on the AccessAble website (link to external site)

3 South
Coronavirus: Due to the ongoing COVID-19 outbreak, virtual visits are encouraged wherever possible.

Book an in-person visit

Please note: in the box that asks for the patient's NHS number, please just write the patient’s name.

 

Tel: Rec - 01223 638305 East - 01223 638306 West - 01223 638304 

View the access guide on the AccessAble website (link to external site)

4 North
Coronavirus: Due to the ongoing COVID-19 outbreak, virtual visits are encouraged wherever possible.

Book an in-person visit

Please note: in the box that asks for the patient's NHS number, please just write the patient’s name.

 

Tel: Rec - 01223 638430 East - 01223 639450 West - 01223 638446 

View the access guide on the AccessAble website (link to external site)

4 South
Coronavirus: Due to the ongoing COVID-19 outbreak, virtual visits are encouraged wherever possible.

Book an in-person visit

Please note: in the box that asks for the patient's NHS number, please just write the patient’s name.

 

Tel: Rec - 01223 638475 East - 01223 638410 West - 01223 638440 

View the access guide on the AccessAble website (link to external site)

4 South East (Cystic Fibrosis)
Coronavirus: Due to the ongoing COVID-19 outbreak, virtual visits are encouraged wherever possible.

Book an in-person visit

Please note: in the box that asks for the patient's NHS number, please just write the patient’s name.

 

Tel: 01223 638410

View the access guide on the AccessAble website (link to external site)

5 North
Coronavirus: Due to the ongoing COVID-19 outbreak, virtual visits are encouraged wherever possible.

Book an in-person visit

Please note: in the box that asks for the patient's NHS number, please just write the patient’s name.

 

Tel: Reception - 01223 638510 East - 01223 638520 West - 01223 638525

View the access guide on the AccessAble website (link to external site)

5 South
Coronavirus: Due to the ongoing COVID-19 outbreak, virtual visits are encouraged wherever possible.

Book an in-person visit

Please note: in the box that asks for the patient's NHS number, please just write the patient’s name.

 

Tel: Reception - 01223 638545 East - 01223 638535 West - 01223 638515

View the access guide on the AccessAble website (link to external site)

Day Ward
Visits to the Day Ward are only permitted in exceptional circumstances. Please speak to the clinical team if you would like to ask permission to visit. 

Tel: 01223 638150

View the access guide on the AccessAble website (link to external site)