3 April 2020
Page last updated on Monday 9 May 2022.

We care for some seriously ill and vulnerable patients, for whom coronavirus (COVID-19) remains a serious health risk.

We have very high standards of infection control throughout Royal Papworth Hospital. If you need to come to our hospital for treatment, you can be confident you will be cared for safely.

As a patient, you may be asked to do a lateral flow test before you come in for care. If you do, you will be informed in advance and we will give you guidance on how to order one for free.

Our latest advice for attending or visiting our hospital can be found below. This advice is under continuous review and may change at any point in response to local infection rates.

Please do not turn up to our hospital if you or anyone in your household has any symptoms of COVID-19, even if you have tested negative on a lateral flow test, or if you have any flu-like symptoms or have had a case of diarrhoea or vomiting in the past 48 hours.

Visiting policy

While it is not mandatory, we still welcome inpatient, outpatient and professional visitors to consider doing a lateral flow test in the 24-hours before your visit, to help protect our vulnerable patients.

If you have tested positive for COVID-19, are showing symptoms of COVID-19, or feel unwell, please do not visit (even if you have tested negative on a lateral flow test). This is essential for infection prevention and control, to protect our vulnerable patients and keep our staff safe. 

If you are unable to attend in person, please let our team know and we can help to support a virtual visit. 

Everyone coming into our hospital:

• Must wear a medical-grade surgical mask at all times (including when in an inpatient bedroom). These can be obtained from our entrances. 
• Maintain good hand hygiene by regularly using the sanitiser dispensers and sinks throughout our building.

Inpatient visiting

Receiving in-person visits can be an important part of a patient’s rehabilitation. All inpatients can have two visitors of their choice each day for up to two hours at a time. It can be different family members or close friends visiting each time.

To allow us to continue monitoring footfall through our hospital, visits need to be booked in advanced using our online booking tool.

We welcome you registering a negative lateral flow test before you come if you are able to, but this is not compulsory. If you are displaying symptoms or feel unwell, please stay at home.

You must wear a mask at all times, including when in a patient's bedroom.

Exemptions can be made to the above arrangements in exceptional circumstances. Please speak to the duty matron.

Book an inpatient visit

Outpatient appointments

All outpatient appointments are being continuously reviewed. If your consultant feels you need to be seen face-to-face then that is the appointment we will offer you. Non-urgent appointments have been cancelled or moved to virtual consultations - either via telephone or video - as appropriate.

If you are invited to attend an appointment at the hospital, please rest assured we will keep you safe and you should still come. If you have not heard from the relevant team about your appointment, then yours is still due to take place at the hospital.

You may bring one visitor with you to your outpatient appointment, though we ask they follow all the visiting guidance detailed above. 

We hope this 'virtual visit' below helps to reassure you ahead of your appointment.

Bespoke 'outpatient appointments' guidance for different patient groups is available below. 

Day Ward 

Patients on Day Ward may have a plus one accompany them on arrival, but will not be allowed to stay as the patient will soon be transferred to a clinical area. 

Face masks and personal protective equipment (PPE)

All patients and visitors must continue to wear medical grade surgical masks in our hospital. These are provided at our entrances. 

Enhanced PPE may be required when visiting an inpatient bedroom or clinical area. Our staff will supply you with the correct PPE if this is required.

Keeping you safe

We have a screening tool using text messages that will help us identify whether patients have COVID-19 symptoms before they attend face-to-face hospital appointments. You may receive a text message from +447860039092 before your appointment, asking you if you have any symptoms of COVID-19. Please follow the instructions in the text message to let us know. 

Outpatients information

Adult congenital heart disease (ACHD)

We would recommend that all of our ACHD patients receive their COVID-19 booster dose, unless you are allergic to any specific components of the vaccine. 

We have taken steps to increase the number of patients we see in face-to-face clinics, although telephone appointments will remain in place where appropriate. You will be contacted by the ACHD team who will let you know where your appointment will take place. 

If you have any further enquires after reading the government guidelines, in order to keep telephone calls to a minimum, please email our ACHD nurses

Further COVID-19 information for ACHD patients is available here.

Cystic fibrosis, lung defence and immunology

Our clinics are running as a mix of face-to-face appointments where required in addition to telephone and video consultations. 

Please do not attend the hospital for an in-person appointment unless you have been invited to do so.

We continue to bring in people as inpatients when hospital care/ IV treatment is required.

If you need to pick up medication or equipment, or have your port-a-cath flushed – please contact us via the emails below at least a week before this is needed and we will arrange this for you. 


For CF team for advice please email papworth.cfusnpapworth@nhs.net.

For lung defence and immunology advice please email papworth.ldciccns@nhs.net

Interstitial lung disease (ILD)

To reduce the infection risk to our patients, we are offering a mixture of face-to-face and telephone appointments as deemed appropriate for individual patient needs. 

We strongly encourage all patients with interstitial lung disease to get all their doses of a coronavirus vaccine.

If you are currently receiving pirfenidone or nintedanib from Homecare, this will continue. As usual, make sure you have enough ‘buffer stock’ by keeping at least two to four weeks’ worth of your medicines at all times and request repeat prescriptions or homecare deliveries well in advance of this supply running out. If you are experiencing any difficulty getting hold of a supply of your medicines or if you have any concerns about their availability, please let the ILD team know as soon as possible.

You can contact our ILD specialist nurses by telephone on 01223 638018. 


Homecare services are continuing to operate. Patients should carry on with their usual delivery schedules unless otherwise directed. You can arrange for a relative, friend or community volunteer to collect your medicine. Some cystic fibrosis patients may see a change to delivery schedules in the future for specialist medications. 

Further COVID-19 information for outpatient prescriptions, including Homecare, is available here.

Pulmonary hypertension

The pulmonary hypertension service has now resumed face-to-face consultations for the majority of our patients. We are still holding some telephone clinics and it will be made clear on your appointment letter if you are required to attend our hospital in person or via telephone clinic. If you have a telephone appointment, please wait by your phone and we will contact you on the day, on or as close to the time stated on your letter. 

If you are attending a face-to-face appointment please attend in good time and let us know as soon as possible if you are unable to make the appointment so that this slot can then be made available to another patient.

If you need to contact the pulmonary hypertension team, please call 01223 638826.

Further information can be found on the Pulmonary Hypertension Association (PHA UK) website.

Respiratory Support and Sleep Centre

As part of our response to COVID-19, some of our outpatient activity is being carried out by telephone in order to reduce the risk to our patients.

The team continue to review and prioritise new referrals.

If we have had to delay your appointment or admission, we are sorry for this inconvenience.

The CPAP support line continues to operate as normal on 01223 638526.

Thoracic oncology

All patients attending our thoracic oncology clinic may bring one person with them to their appointment. Our lung cancer pathway has remained open, including appointments, diagnostic services and surgery. 

Some routine, follow-up appointments may take place virtually. 


There are restrictions on the number of outpatients that we can bring into Royal Papworth Hospital in order to keep all patients safe.  

We will contact you before your next appointment and let you know whether we will see you in person or virtually.

If you are uncertain whether you should attend your appointment, please contact the transplant unit on 01223 638007.


Email: papworth.transplant.continuingcare@nhs.net


Further COVID-19 information for heart transplant and lung transplant patients is available here.