Feedback from patients 

Feedback from patients - January 2020

"I felt I received exemplary care on 5 North and in the Critical Care unit. I felt every procedure was explained to me and reassurance, when needed given. The nursing staff were friendly, competent and kind and I felt they were doing the best for me and willing me to get well as soon as possible." - Patient, Ward 5 North 

“I cannot fault the excellent treatment I have received during my stay here from the cleaning, food making staff, to all the nurses and doctors.” Patient, Ward 3 South

“Such an amazing facility with amazing staff. Every member of staff made my stay a happy and memorable experience. I feel so lucky to have access to these wonderful facilities. Thank you all.” – Patient, Ward 3 North

“Staff always dedicated, helpful and friendly. Questions always answered honestly. Beautiful hospital, better people.” – Patient, Day Ward

“I cannot recommend the care we got highly enough. The staff were very caring and kept us informed of all the procedures as they were applied. It made the stay in hospital easy and comfortable.” – Patient, 4 North and South

Feedback from patients - July 2019

"Attentive staff, nice room - relaxing and quiet. Maybe I should stay and sleep there more often, only without the wires." - Patient, 3 North

"Staff are friendly, approachable and professional. They are very good at putting patients’ nerves at ease." - Patient, 3 South

"Respiratory Specialities - Everyone was very accommodating and helpful. Would also like to thank the day staff for such a warm welcome." - Patient, 4 North  South

"Quality of care was outstanding. Standards of cleanliness and food were excellent. Communication was always good and advice given invaluable. Thanks to Shirley particularly for encouraging a particular course to take that will help in the future to deal with difficult situations. The new facilities are exceptional, but would be nothing without the people who work in the hospital. All of whom are a credit to their profession. Final thanks to Mr De Silva for ensuring continuation of care from my original surgery to this latest incident meant a lot to me personally and was very much appreciated." - Patient, 5 South

"Very pleased with the hospital and was quite surprised at how many changes of staff there were over the period, occasioning many discussions with new people familiar to me.  All seemed able to pick up my drug regime as it changed from day to day and my needs.  The changeover routine seemed pretty effective.  Very pleased with the hospital and standards of care and, hopefully, the outcome of my surgery. I'm sure Papworth will continue to receive all the plaudits it has already earned, and I count myself very fortunate to have been in your care." - Patient,  5 South

"The staff of Royal Papworth have been very understanding, compassionate and I was treated with respect and dignity during my stay and made comfortable." - Patient,  5 South

"Lovely hospital, everybody was so friendly and helpful. Hospital was always clean and tidy. Food was brilliant." - Patient,  Day Ward

"Shirley was amazing, kept us calm and answered all questions perfectly, and when I bled and panicked she put me at ease.  Every ward needs a Shirley! " - Patient, Day Ward

"The level of care and commitment shown to mum on admission and discharge has been exceptional on the day ward.  In addition the care she received on the ward by her surgeon and his staff also exceptional.  Thank you." - Patient, Day Ward

Feedback from patients - June 2019

"What a fine example of the NHS at its best.  Everyone here has been fantastic, professional, attentive and friendly.  I cannot praise highly enough." - Patient, 3 North

"Thank you from the bottom of my (mended) heart." - Patient, 5 North

"Everybody is always happy and can have a laugh with.  Nothing is too much trouble for them and are always checking on you to see if you need anything." - Patient, 4 South

"Everybody looked after me - good systems in place - I was kept up to date about my procedure." - Patient, Day Ward

"All staff nice and polite.  Nice and clean and all explained well in wording to be understood." - Patient, Day Ward

"Extremely friendly & informative.  Excellent care." - Patient, Day Ward

"Excellent care by excellently qualified staff. Met every expectation. Made my stay very comfortable and made me feel, in all aspects, that I was in very safe hands indeed.  Excellent service." - Patient, Private Care

"Wonderful staff.  Friendly & very helpful. The best place to be for any heart conditions. So blessed to have Papworth so close to home. Thank you." - Patient, Private Care

Feedback from patients - May 2019

"I have been treated very well while on the word all staff have been kind and friendly. I couldn't have asked for more.  Thank you so much." - Patient, 5 North    

"Brilliant service throughout, all staff members were extremely helpful and the appointment was quickly completed. Very pleased with the service overall. " - Patient, 3 North    

"Very impressed with new Papworth." - Patient, 3 North

"During my stay at Royal Papworth every member of staff I met from the top doctors to the cleaners were friendly, helpful, and couldn't do enough to help you. I want to personally thank every member of staff; I couldn't have been looked after any better. You have a group of staff to feel very proud of." - Patient, 3 South

"The treatment and staff were amazing, made me feel great. The food could be a little better but the service was first class." - Patient, 3 South

"Highly impressive experience being my first contact with Papworth.  A bit frustrated with delay before treatments but understandable over the bank holiday.  Many thanks to all for their kindness and professionalism." - Patient, 3 South

"I was in bed or in a chair and when I was moved to a chair someone was there. The staff and treatment has been wonderful. It is a lovely atmosphere here with people from all different nationalities working so well together that alone is a wonderful experience after the political state of our country." - Patient, 3 South

Feedback from patients - April 2019

"Food great, as are the staff." - Patient, Mallard Ward
"Staff were brilliant - very efficient, good bedside manner."
- Patient, Cardiac Day Ward

"Excellent service." - Patient, Cardiac Day Ward

"All staff very attentive and it was a very comfortable stay.  Thank you." - Patient, Thoracic Day Ward

"Staff have always been very helpful and give a calming effect." - Patient, Thoracic Day Ward

"The staff are fantastic.  Mr Cooner has done a fantastic job; you have given me my life back.  Thank you all." - Patient, Varrier Jones

Feedback from patients - February 2019

"All staff were fantastic. My third time here on the ward and I can't knock the staff at all. Thank you." - Patient, Varrier-Jones Ward

"I am extremely happy with, and grateful for, the care and treatment I received.  Absolutely first class!" - Patient, Varrier-Jones Ward

"All the staff were amazing!  All the nurses were welcoming, friendly and polite, informing us all the way through my stay in the ward." - Cardiac Day Ward

Feedback from patients - December 2018

"Everything was carried out to the highest possible standard. Every member of staff treated me with the utmost respect and above all, genuine kindness. Papworth Hospital in my experience is a model of the best possible medical care both in technical terms and genuine patient care terms.  Thank you all so much for everything."  - Varrier-Jones Ward

"Staff, doctors, nurses, every member of staff are absolutely wonderful." - Chest Medical Unit

"Courtesy and care distributed to all with humour by all staff, medical, nursing and support." - Hugh Fleming Ward


Feedback from patients - November 2018

"The entire staff were friendly and professionally competent. Very happy with the care received." - Cardiac Day Ward. 

"I felt so well looked after, thank you!" - Cardiac Day Ward. 

"Very kind and helpful staff." - Thoracic Day Ward. 

"Couldn't wish for better treatment." - Thoracic Day Ward. 

Feedback from patients - October 2018

Here is some feedback we received from patients during October 2018: 

"Please thank all the staff on Hemingford, there is no way I could fault them, even if I had wanted to." - Hemingford Ward.

"The staff were kind, polite and friendly.  Very reassuring.  Ward was spotlessly clean and tidy." - Cardiac Day Ward. 

"I can say wholeheartedly that your staff - all of them, are your greatest asset.  Everyone is happy to work here and take pride in looking after us - even when we are at our most demanding.  The team spirit is obvious and impressive.  I sincerely hope that you manage to keep it after the move.  The system works smoothly and efficiently.  Everyone can be proud.  Thank you all."Varrier-Jones Ward. 

"Delightful, caring, professional staff, ten out of ten, thank you so much." - Varrier-Jones Ward. 

"As an overview, I confirm that the standard of nursing care and all aspects of treatment during my stay was of the highest standard." - Mallard Ward. 

"I was totally happy with the treatment I received from arrival to departure and throughout my stay.  A cheerful and friendly team.  Many thanks." - Varrier-Jones Ward.

"The staff have been unbelievable, I don't know how they do it." - Mallard Ward. 

"Lovely team, felt safe and looked after. Thank you." -  Cardiac Day Ward. 

"All staff were excellent in care and smiles, which to me, is like my family.  Cannot fault anything or anything - so much care.  Nicole - eleven out of ten - Perfect." - Cardiac Day Ward. 

"All the doctors and nurses are wonderful." - Thoracic Day Ward. 

"I feel very lucky and grateful to be treated by such a great team of staff at every level.  Thank you so much." - Varrier-Jones Ward. 

"Staff could not do enough for you and work so hard and very long hours." - Chest Medical Unit.

"I would like to thank all the doctors, nurses and staff from the bottom of my heart." - Hugh Fleming Ward. 

"It was a privilege to come to this centre of excellence." - Respiratory Support and Sleep Centre. 

"It was like staying in a five star hotel - first class.  All staff are first class, thank you." - Patient, Cardiac Day Ward.

"I attend six hospitals; coming to Papworth is the best.  The staff are so caring nothing is too much for them. They are worth their weight in gold." Patient, Respiratory Support and Sleep Centre. 

"The junior doctors and nurses were very helpful and efficient. Dr Grace and the nurses put me at ease as I was nervous beforehand. Thank you." - Patient, Varrier-Jones Ward. 

"I was treated with care always." - Patient, Respiratory Support and Sleep Centre.