What our patients say

“I underwent a cardiac ablation yesterday under the care of Mr Fynn which was overall a very efficient and excellent experience from the whole team but I would very much like to thank one particular member of staff that made a huge difference to the day. She greeted me into the theatre and helped me onto the table and set up all the cardiac monitoring. Her middle name was Tina and she was Portuguese … I would like to say a massive thank you to her. She was so kind, reassuring and professional and made a huge difference to how I felt in such a vulnerable situation. Thank you so much.” – Cath Lab

“Thank you so so much for all your first class customer service.” – PALS

“I recently attended an outpatient appointment with Nurse Catherine Brooks. She put me at ease, listened, and we had a good two way discussion. At no time did I feel that I was being talked to. She was very approachable and professional, and excellent throughout.” – Arrythmia Team

“I can't thank you enough for the love, care, enthusiasm, skill, commitment, expertise, and sheer good humour you make available to us. You have helped my confidence, my sense of self, my heart.” – Cardiac Rehab

“I had my procedure completed yesterday… I would be very grateful if you could pass on my thanks to everyone I had contact with in the hospital and day centre unit for the professional and friendly way I was looked after. This was from initial contact with main reception right through to discharge by the recovery team. I really did feel cared for as an individual, and not just 'another patient” – Day Ward

“To all cleaners who clean the ward every day, what a brilliant job they do. Thank you.” – Housekeeping

“I just want to thank you all for the considerate care you gave me during my lung cancer. I cannot thank you enough for your professionalism, your kindness over the month. Thanks to all of you I am making a good recovery.” – Thoracic Oncology

“Thank you for the care and support you have shown me during my stay. I am very grateful to the whole team.” – 3 North

“Mr De Silva and his surgical team were brilliant. Thoughtful, caring and compassionate. We would like to call out the excellent care provided by Sateesh on floor 3, Papworth,  also the nurse Grace Spencer.  Grace is a nurse at Royal Papworth, Floor 5, South east.  Grace is kind, thoughtful, communicative and embodies the new, resilient supportive NHS. She took time to explain the treatment, explained clearly and went above and beyond her day to day workload to support my husband and family.  Grace is an exemplar to the NHS. Please thank her for her excellent support. Finally, Sateesh, the Support worker. Kind, happy and always called my husband by his first name thereby personalising the care and support.” – 3 South

“Thank you all for looking after me so wonderfully well during my stay on your ward. Professional care delivered with kindness and empathy by you all. Everybody has been so kind, caring and helpful.” – 4 South

“Thank you to whole transplant team. Thank you from the bottom of my heart. You helped me to suvive the biggest battle of my life. I wouldn't have made it without your expert medical care. My family are so grateful for everything, they completely lost hope. But your team helped to regain that hope. Thank you so much.” – Transplant

“I wish to thank you all that you did to take care of me while I was here. You all are kind and gentle, your gentle way of explaining everything to me and my family. For a month you were my reassurance and you all made me feel that I was not alone.  Thank you from the bottom of my heart.” – 5 North

“Thanks to both the surgical team and the numerous members of staff who looked after me before and after my operation.” – 5 South

“Care received has been first class. All staff have been very professional and caring at all times” - 3 North East

“The personnel were extremely friendly & welcoming,they made sure I was comfortable from the onset.” - 3 Nort West

“Super hospital. Very kind staff. All the doctors and nursing staff have been so kind. Brilliant care received” - 3 South

“Excellent treatment by all the staff, Answering our questions with patience .Putting me at ease” - 4 North

“First class care delivered with great professionalism and dignity” - 4 South

“Everyone I encountered was so warm and friendly as well as being professional. Every part of my treatment was explained to me. Any questions I had were answered.” – 5 North

“Felt looked after and well cared for and that my doctors, surgeons and nursing staff were all very professional.” – 5 South

“The whole hospital has such a relaxed atmosphere. The staff are so friendly but professional as well.” – Patient Cath labs

“Care was outstanding” – Critical care

“From arrival at reception I was treated with respect. ALL staff explaining all procedures prior to starting. When having device fitted Dr and all staff making sure I was comfortable and aware of what they were going to do next. Post procedure the staff again explained what they would do prior to me being discharged.” - Day ward

“Everything happened as stated including post op feeling and treatment. Surgeon brilliant. Filled with confidence. Everyone is brilliant on ERU”. - Enhanced Recovery Unit

“Very caring and professional Excellent facility” - Heart & Lung Research Institute Clinical Research Facility 

“I'm on a ward, it's 7-star treatment. 1st class” - Private patient

“So lovely to be in modern, light surrounding with refreshments available, which leads to a more relaxing experience. Everyone is friendly and the clinic staff are amazing.” - Outpatient
 

"I felt I received exemplary care on 5 North and in the Critical Care unit. I felt every procedure was explained to me and reassurance, when needed given. The nursing staff were friendly, competent and kind and I felt they were doing the best for me and willing me to get well as soon as possible." - Patient, Ward 5 North 

“I cannot fault the excellent treatment I have received during my stay here from the cleaning, food making staff, to all the nurses and doctors.” – Patient, Ward 3 South

“Such an amazing facility with amazing staff. Every member of staff made my stay a happy and memorable experience. I feel so lucky to have access to these wonderful facilities. Thank you all.” – Patient, Ward 3 North

“Staff always dedicated, helpful and friendly. Questions always answered honestly. Beautiful hospital, better people.” – Patient, Day Ward

“I cannot recommend the care we got highly enough. The staff were very caring and kept us informed of all the procedures as they were applied. It made the stay in hospital easy and comfortable.” – Patient, 4 North and South

"Attentive staff, nice room - relaxing and quiet. Maybe I should stay and sleep there more often, only without the wires." - Patient, 3 North

"Staff are friendly, approachable and professional. They are very good at putting patients’ nerves at ease." - Patient, 3 South

"Respiratory Specialities - Everyone was very accommodating and helpful. Would also like to thank the day staff for such a warm welcome." - Patient, 4 North  South

"Quality of care was outstanding. Standards of cleanliness and food were excellent. Communication was always good and advice given invaluable. Thanks to Shirley particularly for encouraging a particular course to take that will help in the future to deal with difficult situations. The new facilities are exceptional, but would be nothing without the people who work in the hospital. All of whom are a credit to their profession. Final thanks to Mr De Silva for ensuring continuation of care from my original surgery to this latest incident meant a lot to me personally and was very much appreciated." - Patient, 5 South

"Very pleased with the hospital and was quite surprised at how many changes of staff there were over the period, occasioning many discussions with new people familiar to me.  All seemed able to pick up my drug regime as it changed from day to day and my needs.  The changeover routine seemed pretty effective.  Very pleased with the hospital and standards of care and, hopefully, the outcome of my surgery. I'm sure Papworth will continue to receive all the plaudits it has already earned, and I count myself very fortunate to have been in your care." - Patient,  5 South

"The staff of Royal Papworth have been very understanding, compassionate and I was treated with respect and dignity during my stay and made comfortable." - Patient,  5 South

"Lovely hospital, everybody was so friendly and helpful. Hospital was always clean and tidy. Food was brilliant." - Patient,  Day Ward

"Shirley was amazing, kept us calm and answered all questions perfectly, and when I bled and panicked she put me at ease.  Every ward needs a Shirley! " - Patient, Day Ward

"The level of care and commitment shown to mum on admission and discharge has been exceptional on the day ward.  In addition the care she received on the ward by her surgeon and his staff also exceptional.  Thank you." - Patient, Day Ward

"What a fine example of the NHS at its best.  Everyone here has been fantastic, professional, attentive and friendly.  I cannot praise highly enough." - Patient, 3 North

"Thank you from the bottom of my (mended) heart." - Patient, 5 North

"Everybody is always happy and can have a laugh with.  Nothing is too much trouble for them and are always checking on you to see if you need anything." - Patient, 4 South

"Everybody looked after me - good systems in place - I was kept up to date about my procedure." - Patient, Day Ward

"All staff nice and polite.  Nice and clean and all explained well in wording to be understood." - Patient, Day Ward

"Extremely friendly & informative.  Excellent care." - Patient, Day Ward

"Excellent care by excellently qualified staff. Met every expectation. Made my stay very comfortable and made me feel, in all aspects, that I was in very safe hands indeed.  Excellent service." - Patient, Private Care

"Wonderful staff.  Friendly & very helpful. The best place to be for any heart conditions. So blessed to have Papworth so close to home. Thank you." - Patient, Private Care