Checking-in
Upon arrival at the hospital, we kindly ask you to use the hand sanitisers provided at the entrance. Proceed to the main reception desk located in the atrium, where our friendly staff will direct you to the right location.
Our outpatient clinics run from:
08:00 - 18:00 on Monday, Tuesday, Thursday and Friday
08:00 - 20:00 on Wednesday
Being called for your appointment
When in the waiting area, you will be called for your appointment via a call screen. These are located throughout the outpatient waiting area. Your name will appear on screen with the location you need to go to. If you do not wish to have your name appear on the screen, please talk to a member of reception staff when you check in and they can make alternative arrangements.
Additional tests
If you require any additional tests, such as blood tests, you will also be called to the correct location for these via the calling screens in the main outpatients waiting area.
Parking is available at Park & Ride sites around Cambridge. The closest Park & Ride sites to our hospital are Trumpington and Babraham Road - these have direct bus services to the Cambridge Biomedical Campus.
Parking is available in Car Park 2, which is located next to the new hospital. There are a few spaces outside the hospital to allow for patients being dropped-off or collected (maximum 10-minute stay). We also have six Blue Badge spaces outside of the hospital, and there are additional disabled spaces on levels 1-4 of Car Park 2.
Patients will be entitled to discounted parking (£4.80 per day) but they will need to show their appointment letter or card at the customer service desk within the car park for the discount to be applied. Other rates apply for visitors.
Please see 'travelling to the hospital by car' for more information, or visit the Car Park 2 website.
Pharmacy
The pharmacy dispenses medications for outpatients and is located on the ground floor of the hospital.
View the access guide on the AccessAble website (link to external site).
Cashier’s office
This is located on the ground floor of the hospital.
View the access guide on the AccessAble website (link to external site).
WiFi
Free WiFi is available throughout Royal Papworth Hospital. Please select 'NHS WiFi'.
Shops
There is a WHSmith located on the ground floor of the hospital which sells a range of snacks, magazines and newspapers.
Restaurant
We have a public restaurant on the ground floor of the hospital, with views overlooking the duck pond. The restaurant serves hot and cold meals, as well as sandwiches, salads, fruit and a range of drinks. There is a Costa coffee outlet located within this restaurant area. Seating is available inside and outside.
View the access guide on the AccessAble website (link to external site).
Costa coffee - located in outpatients
There is also a smaller café - also Costa - serving hot and cold drinks, hot and cold food, and light snacks. It is located on the ground floor of the hospital.
View the access guide on the AccessAble website (link to external site).
The prevention of infection is extremely important within the hospital. Some infections that are not a concern in the wider community can be hazardous for other patients and visitors, and this is why it is so important for even fit and healthy visitors to take precautions. Alcohol hand gel is provided at points around the hospital and we encourage all patients and visitors to use it.
Please do not visit our hospital if you have been sick or had diarrhoea within the last 48 hours or are suffering from flu-like symptoms.
In some situations, when attending your outpatient appointment, you may be directed straight into a clinic room to await your consultation due to infection prevention and control. If you have any concerns about this, please speak to the clinic co-ordinators when you check in for your appointment.
We have partnered with AccessAble to produce detailed access guides for patients, staff and visitors to allow you to plan your journey and visit to our hospital.
Please find links to these guides below:
There is also a large Changing Places toilet in the day ward which is equiped with a height adjustable bench and a ceiling hoist.