PALS are here to help when you need advice, have concerns, or don’t know where to turn to.
As a patient, relative or carer sometimes you may need on-the-spot help, advice and information or someone to act on your behalf. This is where the Patient Advice and Liaison Service (PALS) comes in.
PALS provides confidential advice and support, helping you to sort out any concerns you may have about the care we provide and guiding you through the different services available from the NHS.
The service aims to:
The team act independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations, to negotiate immediate or prompt solutions.
If necessary, the team can also refer patients and families to specific local or national-based support agencies.
The PALS office is located in the Ellen Kemp Building, close to the Garden Restaurant and can be accessed from the nearby car park. The office is open 0800-1630, Monday to Friday.
Patient Advice and Liaison Service (PALS)
Papworth Hospital NHS Foundation Trust
Cambridge CB23 3RE
Tel: 01480 364896
Out of hours, please leave a message and we will get back to you as soon as possible.