12 September 2023

Royal Papworth Hospital has been named as one of the top NHS Trusts in the country for inpatient care, according to the Care Quality Commission Adult Inpatient Survey 2022.

The annual survey looks at the experiences of people who stayed at least one night in hospital. It asked patients for their views on all aspects of their care, such as: the hospital environment; communication with staff; involvement in decisions; and being treated with dignity and respect. 

Royal Papworth was one of eight hospitals to have achieved the highest band of ‘much better than expected’, which is based on the proportion of patients who responded positively compared to the average. 

It is the fourth year-in-a-row that the hospital has been named in the top category. 

On average, patients rated the overall experience as 9.1 out of 10. 

The Trust scored particularly highly for privacy (9.8), cleanliness (9.7), getting enough to drink (9.7), having confidence in the doctors (9.7) and nurses (9.4), being treated with respect and dignity (9.6) and being given enough information about their condition or treatment (9.3).

Eilish Midlane, Chief Executive at Royal Papworth Hospital NHS Foundation Trust, said: “We are delighted to once again see excellent results in the CQC Adult Inpatient Survey. 

“Maintaining these high levels is testament to the outstanding care our staff provide every single day, working tirelessly and collaboratively to provide the very best experiences for our patients.

“We’d like to thank every patient who took time to complete the survey, helping us to identify areas that we are doing well in and highlight other areas that need more focus. Every single piece of feedback is appreciated and allows us to continuously improve our services for the benefits of our patients.”

The report summarises the experiences of more than 63,000 patients who used NHS adult inpatient services during November 2022. 

At Royal Papworth 769 patients completed the survey, a 62% response rate. This is a much higher response rate than the national average of 40%. 

Trusts were then listed in one of seven categories based on the proportion of patients who responded positively compared to the average; ‘much better than expected’, ‘better than expected’, ‘somewhat better than expected’, ‘about the same’, ‘somewhat worse than expected’, ‘worse than expected’ or ‘much worse than expected’.