3 July 2020

Royal Papworth Hospital has been listed as one of the best-performing hospitals in the country for inpatient experience, according to a new report.

The Care Quality Commission’s (CQC) 2019 Adult Inpatient Survey looked at the experiences of adult inpatients across 143 NHS trusts.  

Patients aged 16 or older who had at least one overnight stay were asked a range of questions including whether they had confidence and trust in the doctors, the cleanliness of the hospital, and the quality of the food.

Trusts were then listed in one of five categories based on the proportion of patients who responded positively compared to the average; ‘much better than expected’, ‘better than expected’, ‘about the same’, ‘worse than expected’ or ‘much worse than expected’. 

Royal Papworth 'much better than expected'

Patients at Royal Papworth experienced care that was ‘much better than expected’, with 78% of responses listed as the most positive answer. It is one of only nine Trusts in the country to be rated as ‘much better than expected’ according to the survey. 

Patients rated their overall experience as an inpatient at Royal Papworth Hospital as 9.1 out of 10. The highest rating Royal Papworth Hospital received was in the question around respect and dignity, with patients giving a rating of 9.7 out of 10 when asked whether they were treated with respect and dignity in the hospital. 

'We are incredibly proud of these results'

Stephen Posey, Chief Executive at Royal Papworth Hospital NHS Foundation Trust, said: “We are incredibly proud of these results which reflect the hard work and dedication of our staff, who are absolutely committed to providing excellent patient care. It has been a very challenging few months, but these results will be a fantastic boost for our staff and I hope will give confidence to patients who need to come to us for treatment. I would like to thank every patient who took the time to complete the survey and give us their feedback.” 

Chief Nurse, Josie Rudman, said: "These results reflect the journey we have been on since moving to our new hospital and the effort our staff have put in to provide compassionate care to our patients and their families. I would like to thank all of our staff who have worked so hard to receive this kind of feedback from our patients." 

The full report is available to download on the CQC’s website.