Patient Aide Portal

Take control of your health and wellbeing

Royal Papworth Hospital has introduced a new digital portal called Patient Aide for patients cared for by the Respiratory Support and Sleep Centre (RSSC). The portal is designed to make accessing healthcare easier, reduce unnecessary clinic visits, and support safe, remote care.

Patient Aide is an advanced patient engagement platform, designed to enhance the healthcare experience for both patients and clinicians.

It provides secure mobile access to key services, and the information patients need to make informed decisions about how best to manage their health and actively participate in their care.

Patient Aide can be accessed via a mobile app on smartphones or tablets, laptops and desktop computers (Android and iOS) or a secure web-portal, giving patients access to important information about their care all in one secure place.

Patient Aide enables patients to undertake tasks such as filling in questionnaires to adding health data gathered from third-party devices to their record.

FAQs

How do I gain access to my information on Patient Aide?

You can log in using your NHS App login details.  If you do not have a log in you can create one by accessing the external website - Setting up the NHS App - NHS App - NHS

What information is available on the NHS App?

Patients using the NHS App can: 

• View upcoming appointments
• View supporting information
• Single Point of Contact
• Request to re-schedule appointments
• Request to cancel appointments
   

What information is available on Patient Aide?

Patients using the portal can:

• View upcoming appointments
• View supporting information
• Single Point of Contact
• Request to re-schedule appointments
• Request to cancel appointments
• Request a new appointment
• View diagnoses
• Access clinic letters and discharge summaries
• View test results
• Complete any outstanding questionnaires before and after appointments
• Health tracking information

This helps patients keep on top of their care without needing to contact the hospital.

What information can I send back to my clinician?

Via Patient Aide, you will be able to send back questionnaires so you can complete these in your own time.

If you’ve been invited to log in to the Patient Aide portal, you’ll need to sign in to portal first before your appointments become visible on the NHS app.

Patient Aide leaflet

You will be able to see your appointment details alongside all other NHS services in the NHS App.

Your NHS App sign-in details will also work on Patient Aide, so there is no need to remember two logins.

For access to your clinical record, appointment letters, care plans, and to manage your appointments, continue to use Patient Aide.

Use the QR Code below to access Patient Aide or download the NHS App and setup an account.

How Patient Aide supports Obstructive Sleep Apnoea care

Within the Respiratory Support and Sleep Centre (RSSC), the portal is being used to launch the use of the NHS App for certain features which includes a new Royal Papworth patient portal with additional features beyond the NHS App, to monitor patients with Obstructive Sleep Apnoea (OSA) who are stable on CPAP therapy.

How it works:

1. Patients identified as suitable for remote review will receive a questionnaire through the portal.
2. This questionnaire checks how well they are using their CPAP treatment.
3. A clinician reviews the completed questionnaire.
4. If needed, a face‑to‑face or telephone appointment will be arranged.
5. Most patients who are stable on their CPAP treatment will only need an annual review through the portal.
6. Download the information sheet - Patient Initiated Follow Up (PIFU) appointments for CPAP Users.

This helps ensure that those who need more support are seen promptly, while reducing unnecessary appointments for those whose condition is well controlled.

Contact details

• If you are in danger, call 999 or go to A&E now.
• If you need urgent help for your mental health, get help from NHS 111 online, or call 111 and select the mental health option.

Get help with your appointment

Contact Royal Papworth Hospital switchboard on 01223 638000.

Benefits of using Patient Aide

Patient Aide offers several benefits for patients and the hospital:

Patient Aide

• Gives patients more control over their care 
• Fewer unnecessary trips to hospital
• Reduced travel costs
• Access to care from home
• Ongoing specialist review without visiting the hospital—especially important during the coronavirus pandemic

For the hospital and NHS

• Fewer missed appointments
• More efficient use of clinical staff time
• More capacity to diagnose and treat new patients
• Reduced carbon footprint through fewer patient journeys

Security and privacy

The system has undergone full information governance checks to ensure patient data is safe, secure and kept private at all times.

Training - an introduction to Patient Aide